As a coach, I definitely don’t want to apply cookie cutter recipes to the teams I work with. But feedback loops and metrics are at the heart of agility.
Values, principles and practices need to be explained, supported and encouraged. The coach and the team need a shared vision of what good looks like.
One approach I’ve been using at my current client is to establish and maintain a tracker, which looks at 21 different elements related to delivering the right things, delivering things the right way and delivering value fast.
I use a simple scale of 0-5 for each element, with 0 meaning no evidence, through to 5, meaning this is good enough to use as an example with other teams learning to work in this way.
As I observe behaviours, and work with the teams, I make a regular assessment of each element and score the team accordingly. The team and I discuss the scores, and this is a useful framework for explaining not just what we do, but also why we do things.
We visualise the current status of each element on a Big Visible Chart (an Information Radiator) using different coloured post-it notes. Green for example, indicates a 4 or 5. Pink indicates 0, Orange is a 1 or 2 and yellow indicates a 3.
Every element has a corresponding index card with a brief explanation of what “good” looks like.
I create a graph for each team showing trends of the aggregates of the three groups of seven elements (Right thing, Right Way and Fast).
The teams I’ve used it with really like it, and senior stakeholders also like the big picture it provides of increasingly good practice.